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What’s expected vs. what’s amazing

I visited a favorite restaurant last week, a place that, alas, I hadn’t been to in months. The waiter remembered that I don’t like cilantro. Unasked, she brought it up. Incredible. This was uncalled for, unnecessary and totally delightful. Scott…

This entry was posted in Influential Experiences, Small Business on Thursday, February 4th, 2010 at 6:22 am.

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